Cancellation policy

Cancelation / Subscriptions Policy:

1. Introduction

Welcome to Paddy & Scott's Subscription Service. By subscribing to our products, you agree to the terms and conditions outlined in this policy. Please read this document carefully to understand your rights and obligations.

2. Subscription Options

  • Monthly Subscription: Receive your selected products every month.

  • Bi-Monthly Subscription: Receive your selected products every two months.

You can manage your subscription preferences, including product selection and delivery frequency, through your online account.

3. Subscription Management

  • Modification: You may modify your subscription products or delivery frequency at any time. Changes must be made at least 1 day before your next scheduled order.

  • Cancellation: You may cancel your subscription at any time through your online account.

4. 'Re-Subscribe' Offer

Our 'Re-Subscribe' offer is designed to welcome back former subscribers with a special incentive on their first delivery upon reactivating their subscription.

4.1. Eligibility

  • The offer is exclusively available to customers who are reactivating a previous subscription.

  • The offer applies only to the exact products and quantities that were included in your most recent subscription before cancellation.

  • Only one 'Re-Subscribe' offer is allowed per customer.

4.2. Offer Limitations

  • Product Limitations: The offer is valid only for the products you were previously subscribed to. New products or additional items not included in your prior subscription are not eligible.

  • Quantity Limitations: The offer applies only to the same quantities as your previous subscription. Increasing quantities disqualifies the offer.

  • Non-Transferable: The offer cannot be transferred or combined with other promotions.

4.3. Redemption

  • The discount will be automatically applied at checkout if all eligibility criteria are met.

4.4. Misuse of Offer

  • Paddy & Scott's reserves the right to revoke the 'Re-Subscribe' offer if we detect misuse or violation of these terms.

  • Customers attempting to circumvent these terms by adding unauthorised products or altering quantities may have their orders cancelled.

5. Payment and Billing

  • Billing Cycle: You will be billed according to the subscription frequency you select (monthly or bi-monthly).

  • Payment Method: A valid payment method must be provided and maintained. Failed payments may result in suspension or cancellation of your subscription.

6. Delivery

  • Shipping: Products will be shipped to the address provided in your account. Please ensure your shipping information is up to date.

  • Delivery Issues: If you experience any issues with your delivery, contact our customer service within 7 days of the expected delivery date.

7. Changes to This Policy

Paddy & Scott's reserves the right to modify this Subscription Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of the subscription service constitutes acceptance of the revised terms.

8. Contact Information

For questions or concerns regarding this Subscription Policy, please contact us at:

  • Email: help@paddyandscotts.shop

  • Phone: +44 1728 685 802 

  • Address: Paddy & Scott's Ambition House Neptune Quay Ipswich, Suffolk IP4 1QJ

By subscribing, you acknowledge that you have read, understood, and agree to be bound by this Subscription Policy.

See our returns policy for more details on returns and refunds.